This report explores migrant and family experiences with international remittance services, focusing on digital channels and their impact on underserved populations across Africa and Asia. It finds that women face barriers in accessing and using these services, largely due to low digital literacy, high transaction costs, overly complex onboarding processes, limited in-person customer service and control over provider choice, inadequate tracking information, and safety and trust issues in the use of services. Recommendations include adopting women-centered design for inclusive product development, improving financial education for women remittance customers, integrating digital remittances with other financial services, leveraging sex-disaggregated data and gender-responsive frameworks for policymaking, and strengthening customer protection
Blog » Bridging the Digital Divide: Gender Insights on Remittance Access, Usage, and Financial Health (2024)
Bridging the Digital Divide: Gender Insights on Remittance Access, Usage, and Financial Health (2024)
This report explores migrant and family experiences with international remittance services, focusing on digital channels and their impact on underserved populations across Africa and Asia. It finds that women face barriers in accessing and using these services, largely due to low digital literacy, high transaction costs, overly complex onboarding processes, limited in-person customer service and control over provider choice, inadequate tracking information, and safety and trust issues in the use of services. Recommendations include adopting women-centered design for inclusive product development, improving financial education for women remittance customers, integrating digital remittances with other financial services, leveraging sex-disaggregated data and gender-responsive frameworks for policymaking, and strengthening customer protection