Lesson No. 1- Politics of Water and

Winners and Losers

Lesson No. 2 - The Modern Utility

Lesson No. 3 - Understanding

Your Customer and

Aligning Services

Lesson No. 4 - The Art of Tariff Design

Lesson No. 5 - Financial Sustainability

& Estimating Revenue Requirements

Lesson No. 6 - Stages and Sequence

of Reforms

Lesson No. 7 - Putting It All Together

Lesson No. 8 - Simulation Competition

Lesson No. 9 - Closing