Lessons Learned from the WSS Workshop

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    Lesson No. 1- Politics of Water and

    Winners and Losers

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    Lesson No. 2 - The Modern Utility

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    Lesson No. 3 - Understanding

    Your Customer and

    Aligning Services

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    Lesson No. 4 - The Art of Tariff Design

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    Lesson No. 5 - Financial Sustainability

    & Estimating Revenue Requirements

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    Lesson No. 6 - Stages and Sequence

    of Reforms

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    Lesson No. 7 - Putting It All Together

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    Lesson No. 8 - Simulation Competition

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    Lesson No. 9 - Closing