Training of Trainers (ToT): Facilitation Skills

    Target Audience
    • Selected trainers or practitioners who wish to augment their skills in facilitation of interactive training.
    • Managers with direct responsibility for training programs and administrators with indirect responsibility for training may also find this workshop useful.
    Participants should have educational background and management experience in one or more of the following areas: Human Resource Management, Marketing Management, General Management and Operations, Financial Management and Accounting, Tourism and Hotel Management, Governance, or Personal Productivity Skills (soft skills).
    Course Objectives
    Upon completion of this course, you should be able to:
    • Describe characteristics, preferences and expectations of the adult learner in general and of your target learner in particular
    • Describe competencies required of a trainer
    • Explain how to prepare for training
    • Identify your own and others’ learning style and its implications for training
    • Explain how to introduce a training session effectively
    • Explain how to present training content effectively
    • Create and use visual aids to support training
    • Demonstrate new and effective facilitation skills, behaviors and techniques
    • Demonstrate how to ask and answer questions appropriately
    • Follow guidelines for giving and receiving constructive feedback
    • Explain how to conclude a training session effectively
    • Describe how to manage difficult situations in the classroom
    • Conduct a five-minute introduction to a training session (based on a topic of your choice)
    • Conduct a fifteen-minute excerpt of a training session (based on a topic of your choice)
    • Evaluate your own strengths and areas for improvement as a trainer
    Classroom-based course

    The workshop uses an interactive methodology in order to engage participants actively in the learning process. During the course, your trainer will act as both instructor and facilitator, using a variety of learning methods to help you and your fellow participants share experiences and learn through participation in activities such as group discussions, case studies, role-playing, and games. At the same time, you will be guided to develop your own action plan for applying new skills.

    This course is mandatory for those who are pursuing accreditation as a Certified Business Edge® Trainer. It is also a prerequisite for those who are pursuing accreditation as a Certified Business Edge® Master Trainer.
    • Introduction to the workshop
    • Our learners, our starting point
    • Trainer competencies
    • Key Competency 1: Preparing for training
      • Creating comfortable learning environments
      • Learning styles (Kolb)
    • Key Competency 2: Conducting training
      • Key Competency 2.1: Introducing a training session (GLOSS)
      • Key Competency 2.2: Presenting training content (EASE)
        • Using media effectively
        • Asking and answering questions
    • Key Competency 2.3: Giving and receiving feedback (FEED)
    • Key Competency 2.4: Concluding a training session (OFF)
    • Professional classroom management techniques
      • Using projectors and slides effectively
      • Managing session time
      • Managing difficult circumstances
      • Using non-verbal language
      • Creating comfortable learning environments (reprise)
      • Being sensitive to gender
    • Key Competency 3: Reviewing and evaluating the training experience
    • Key Competency 4: Reporting on training
    • Concluding remarks, action planning and wrap-up
    Course Duration

    5 days (depending on number of participants attending)