This course is developed for those who wish to conduct training needs analysis for their clients and customers in order to prepare an effective training proposal that will meet the clients’ needs and achieve the desired training results.
Managers with direct responsibility for training programs and administrators with indirect responsibility for training may also find this course useful.
Participants for this course should have completed Business Edge® Training of Trainers (ToT): Facilitation Skills or equivalent.
|Upon completion of this course, you should be able to: |
- Describe training needs analysis (TNA), its phases and steps
- Explain how to scan trends, gather data on business needs and define the performance problem
- Summarize key aspects of data collection: questions to ask, sources of data, methods of data collection and their selection, and ways of digging deeper
- Describe how to analyze data and distinguish training from non-training needs
- Use TNA findings to make training recommendations
- Identify the contents of a complete training proposal
- Respond to client objections to a training proposal using the LAPACT method
- Explain how to use professional techniques such as probing questions and survey tools to support TNA
- Apply the techniques and tools
|Classroom-based course |
The course uses an interactive methodology in order to engage participants actively in the learning process. During the course, your trainer will act as both instructor and facilitator, using a variety of learning methods to help you and your fellow participants share experiences and learn through participation in activities such as group discussions, case studies, role-playing, and games. At the same time, you will be guided to apply skills learned to client examples of your own choosing.
Not available at this time
|Not available at this time|
- Introduction to the course
- What is TNA?
- Purpose of TNA
- Two sides of TNA: Training and non-training needs
- Four kinds of needs in a TNA
- Business needs
- Performance needs
- Learning needs
- Learner needs
- The key steps of TNA
- Training needs analysis step-by-step
- Scan trends
- Gather data on business needs
- Define performance problem
- Collect data
- Analyze data
- Propose training and non-training recommendations
2 days (depending on number of participants attending)
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