Communicating Effectively

    Target Audience

    The Communicating Effectively course has been designed for those who manage groups of people, mainly including business owners, top management, and all managers within small and medium sized enterprises.

    Course Objectives
    After finishing this course, participants will be able to:
    • Identify elements of communication process and factors influencing it.
    • Identify forms of communication.
    • Describe channels of communication at work.
    • Show ability to give job instruction.
    • Display ability to give and receive feedback.
    • Show ability to deliver effective presentations by using verbal and non verbal language.
    • Demonstrate ability to participate and conduct meetings effectively.
    • Introduction to the workshop
    • Session 1: Nature of communication
      • What is communication?
      • The elements of communication
      • Factors influencing communication
      • Forms of communication
      • Communication channels
    • Session 2: Job instructions and feedback
      • Giving job instructions
      • Giving and receiving feedback
    • Session 3: Delivering effective presentations
      • Structure of a presentation
      • Preparing effective presentation
      • Presenting effectively & use of visual aids
      • Handling questions
    • Session 4: Conducting effective meetings
      • What is an effective meeting?
      • Meeting attendants
      • Skills needed to chair meetings
      • Handling difficult situations
      • Common tools for chairing meetings
    • Concluding remarks, action planning and wrap-up
    Course Duration

    2 days (14 hours)

    Each session lasts for approximately 3 hours or 180 minutes. Session 1 is a compulsory one, and the addition of sessions 2, 3 and 4 depend on the needs of the participants. With the additional sessions the course becomes a 2 day course (or 840 minutes).