Auditing Quality

    Target Audience
    The Auditing Quality course is designed for top and middle-line managers in SMEs who are responsible for the following areas of management:
    • Quality planning and quality management in a company
    • Purchasing incoming goods
    • Research, development and product design
    • Operations of an enterprise
    • Controlling the safety and quality of products
    • Equipment maintenance and calibration
    • Recruiting and training
    • Customer communication and product delivery
    • Controlling the warehouse
    Course Objectives
    After attending this course, participants are expected be able to:
    • Explain the purposes and benefits of a quality audit.
    • Identify the skills and attributes required for an auditor.
    • Describe how to plan and prepare for an audit.
    • Describe the methods and skills for carrying out an audit.
    • List the key elements of an audit report.
    • Describe how to follow up and verify the results of corrective actions.
    Content
    • Introduction to the course
    • Session 1: Overview of a quality audit
      • What is a quality audit?
      • Internal Quality Audit purposes and benefits
      • Auditors skills and attributes
    • Session 2: Preparing and conducting an audit
      • Preparation phase
    • Session 2: Preparing and conducting an audit (continued)
      • Audit performance phase
    • Session 3: Audit reports and follow-up actions
      • Audit reports
      • Follow-up actions
      • Closure of a follow-up action
    • Concluding remarks, action planning and wrap-up
    Course Duration

    2 days (14 hours)


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