Understanding Quality

    Target Audience
    The Understanding Quality course is designed for top and middle-line managers in SMEs who are responsible for the following areas of management:
    • Quality planning and quality management in a company
    • Purchasing incoming goods
    • Research, development and product design
    • Operations of an enterprise
    • Controlling the safety and quality of products
    • Equipment maintenance and calibration
    • Recruitment and training
    • Customer communication and product delivery
    • Controlling the warehouse
    Course Objectives
    After attending this seminar, it is expected that participants will be able to:
    • Explain the meaning of quality.
    • Describe the benefits of quality improvements.
    • Identify quality costs.
    • Explain key elements of TQM.
    • Apply team work approach for quality.
    • Explain basic concepts of ISO 9000.
    Content
    • Introduction to the workshop
    • Session 1: Quality and the customer
      • What is quality?
      • How to achieve quality?
      • Why quality is important
      • Introduction to Quality Management System
    • Session 2: Towards total quality
      • Traditional approach to quality
      • What is TQM?
      • TQM key elements
      • Commitment to quality
    • Session 3: Quality improvement team
      • TQM and SMEs
      • Finding ways to improve quality
      • Working as quality improvement team
      • Getting your team to work for quality
    • Session 4: Introduction to ISO 9001:2000
      • Quality assurance and ISO 9000
      • ISO 9001:2000 requirements
      • ISO 9000 series
      • ISO auditing and certification
    • Concluding remarks, action planning and wrap-up
    Course Duration

    1.5 days (10.5 hours)


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