The Motivating and Retaining Hotel Staff course is designed for participants who are owners or managers of small and medium hotels. It is intended to equip participants with essential knowledge and skills for creating a motivating work environment in which employees can feel happy and respected, thereby raising the quality of service and increasing staff loyalty to the hotel.
The course is also designed to provide a quick fix to some problems of low job satisfaction in small and medium hotels. By giving hotel owners and managers the knowledge and skills to introduce some simple motivational techniques, we believe they will be able to counteract the problem of low employee satisfaction. However, this will not be a complete approach to the problem, since low satisfaction can also be related to training and development, the working environment, and the work process.
|After attending this course, participants are expected to be able to:|
1.5 days (10.5 hours)