ITS for Urban Transport Toolkit

    Click here to access the toolkit.


    The Passenger Transport ITS Toolkit is part of a comprehensive library of reference and capacity building resources. They have been prepared by the World Bank for policymakers and senior technical managers in urban transport. This particular resource is part of a public transport toolkit suite, including the Urban Bus Toolkit and the Public Transport Fares Toolkit.


    The objective of the toolkit is to provide a basic understanding of all aspects of Intelligent Transport Systems (ITS) for urban passenger transport related to improving both the internal efficiency of public transport providers and the customer service. The toolkit serves as a step by step guide that helps urban transport leaders, and the organizations they lead, to plan, design and implement ITS to improve the efficiency and attractiveness of the passenger transport system in their cities.

    It provides capacity development support in understanding:

    • The basic characteristics of ITS
    • Evaluation of public transport planning, management and operations functions in assessment of the needs for potential ITS applications
    • ITS system inputs, outputs, information processing, communications and system architecture requirements
    • Estimation of the initial implementation and ongoing operating and maintenance costs of ITS and its benefits

    The target users for the toolkit are policy and investment decision makers in cities considering whether to introduce or enhance ITS applications in management of urban passenger transport. The focus of the toolkit is on public transport; it does not seek to address the full domain of ITS applications for other modes such as the private car or freight transport. The applications covered in the toolkit are based on an initial needs assessment relating to the functions that are applicable to the delivery and use of public transport systems. Issues related to fare collection systems are covered in greater depth in that referenced toolkit.


    The toolkit is based on field research in the first half of 2011, and thus represents general international practice at that time. However, ITS is a constantly developing sector, both in its applications and its technologies. The interested reader will be able to examine the latest developments through links to live sites that are provided in the website part of this toolkit. There is also a wide range of suppliers of the applications and technologies, and each has their own websites where more information can be found.

    The Toolkit has been prepared under the supervision of Ajay Kumar, OP Agarwal, Sam Zimmerman and Georges Darido from the World Bank, and has been funded by a grant from the South African Trust Fund for African Energy, Transport and Extractive Industries (SAFETE).