0 Replies Latest reply: Mar 19, 2018 6:00 AM by abugo RSS

    Inquiry or Request for information on Grievance Redress Mechanism

    abugo C4D Explorer
    Visibility: Open to anyone

      Dear C4D Forum members,

       

      I am seeking for information and guidance on the implementation of a Grievance Redress (Handling) Mechanism.

       

      I South Sudan, we are implementing a Governance Project called; Local Governance and Services Delivery Project (LGSDP); which has 3 major programmatic components: Development Grant, Community Engagement and Institutional Strengthening.

       

      Grievance Redress Mechanims was introduced mid-way in the project; but it has not picked well to date; the numbers of feedback (grievances) are not big, for example we introduced the GRM in 2016, to date we received less than 100 grievances/compliments/inquiries. This is a big concern; we have learnt a lot of lessons on that and we are trying to improve before the project ends in yrs.

       

      Questions:

      1. Can any one share with us their grievance uptake forms, regsiters (data collections tools) for us to compare and learn from?

      2. Any expereince to share from a Country with a similar background like South Sudan (Fragile state)?

      3. Any other useful information to share?

       

      Your support will be appreciated,

       

      Charles (South Sudan)