CGAP’s work on Customer Intelligence and Protection in COVID-19 response is guided by three framing questions:
What are the immediate impacts of the crisis on poor people and their ability to generate income; access essential services (e.g. health care, food, water); and protect their living standards? What key coping strategies emerge?
What are the key responses needed to meet poor people’s needs and how effectively are key actors responding? Where are gaps and how to address them?
What is the effect of these responses on the lives and livelihoods of people living in poverty? And what improvements must be in place among key actors to face future crises and to (re)build livelihoods going forward?