Summary: An Impact Story is simple, emotional, human, relevant, enables to audience to self-identify, results in repetition, behavior change, and lasts long past the original telling Impact Stories are important because

Summary: Knowledge Silo Breakers (KSBs) are Communities of Practice in the WBG. The KSB Impact Framework is used to assess the “maturity” of any given Community of Practice, and to

Summary: Community Health Metrics are quantifiable measures that are used to track and assess the health of a Community in terms of how active it is, how it is evolving,

Summary: Community Impact Indicators are used to demonstrate how effectively a CoP is achieving its strategic objectives which align to its Shared Value. Being able to report on Community Impact

Summary: Personas are archetypes or fictional characters with goals, values, fears, challenges and desires who best represent the profiles that you want to include in your Community. Personas help you

Summary: Segments identify key groups of members based on specific characteristics. Segmentation helps you target the groups and the needs of the individuals in those groups who are most important

Summary: Smart growth is a decision: a decision to grow or not grow a community. Growth can be appropriate or not depending on the maturity of a community, member needs,

Summary: Event planning is the process of organizing and executing a Community Event, that is a time-limited community activity Community Events play an essential role in the growth and development

Summary: A report on a Community of Practice is a statement of how well or how not so well the Community is doing.  Reporting on the Community is important because

Summary: Social content is content that is more likely to encourage people to interact with others about the content, and more likely to share that content with others. Creating content